Your rent covers the cost of providing your home and services such as repairs and maintenance.
Your rent may also include a charge for communal services (cleaning, concierge services, heating and fencing improvements).

How your rent is set?    

Your weekly rent is based on a formula set by the Government which takes into account:

  • The value of your home
  • Average local wages
  • The number of bedrooms
  • Average council rentsnationally

The Government has said that all organisations that provide social housing should use the same formula to set rents.  This will mean that in future, the rent for the same type of house, in the same area, will be identical whoever the landlord is.

How is rent paid?    

Since April 2018Rent is payable over 52 weeks and not 50 weeks. There are no ‘rent free’ weeks.

Paying over 52 weeks, rather than 50 means that you pay a little less each week. 

You rent is due weekly in advance.  If you pay weekly, make sure your rent is paid, cleared and up to date before the coming Monday.  If you pay fortnightly or monthly, you need to make sure your account is always clear or in credit.

Will rent go up?    

From 1stApril 2016, your rent has gone down by 1%, it will go down by another 1% in 2017,2018 and 2019.



Overpaid rent   

If you have overpaid rent, you can leave this on your account or request a refund.   

To request a refund you can contact our office on 01902 552780 to post one to you or visit (see opening hours)

Once we have received your form, we aim to process your refund in 15 working days.