Pay Your Rent
Your rent covers the cost of providing your home and other services such as repairs and maintenance.
The rent for your home is decided using a formula set by the government, which is based on how much your home is worth, the number of bedrooms you have, the average income in your area, and average national council housing rents. It may also include charges for other services such as cleaning, concierge, caretaking, heating or fencing improvements.
The importance of paying on time
Your rent is an important part of your tenancy, and paying it should be a priority.
If you pay weekly, you should always be paying for the week ahead, not the week that has passed. If you pay your rent monthly, your payment should be made in full at the beginning of each month.
If you do not pay your rent in advance, you will be behind or ‘in arrears’.
Your tenancy agreement is a legal contract between you and the City of Wolverhampton Council. If you don’t meet the terms of your tenancy, which includes paying your rent on time, you may be asked to give up your tenancy or you could face eviction.
We want to make sure you receive all the confidential help and support you need. So if you are having trouble paying your rent or any other priority bills please contact us as soon as possible - we are here to help.
Payment options
We want to make it as easy as possible for you to pay your rent and other charges. We have a variety of payment options available. Before you start, you will need your payment reference number. For rent, this is the eight-digit reference that you were given when you signed your tenancy agreement and received your keys, for example, 6002769F.
Pay Online
You can pay online anywhere using your smartphone, tablet or computer. You just need to be connected to the internet and have your debit or credit card handy.
Direct Debit
Debit Debit is one of the easiest ways of paying your rent and other charges. With a Direct Debit, your payment is taken directly from your bank account on an agreed date each week or month. This helps you to keep track of what you’re spending and reduce the chance of falling behind.
We can offer you a Direct Debit for any of the following Dovecotes TMO charges:
- rent on your home or garage
- court costs
- services charges if you are a leaseholder
We can also offer you a range of payment dates.
By phone
You can pay over the phone using our secure payment line on 0800 180 4464. This number is available 24 hours a day, seven days a week, all year round.
Phone payments are not credited to accounts until the next working day. This means that you will need to make your payment on a Thursday if you want it to reach your account that same week. Phone payments made on a Friday will not be credited to your account until the following week.
By standing order
You can pay your rent and service charges by standing order. You will need to set this up with your bank and they will make a regular payment for you on the date you agree.
You will need to ask your bank to send the money to:
- Natwest
- Wolverhampton City Council
- Account: 44470304
- Sort code: 56 00 69
You will also need to quote your payment reference number.
For rent, to work out how much you need to pay monthly, multiply your weekly rent by 52 and then divide it by 12. For example, if your weekly rent was £100, your monthly rent would be £433.34.
In person
You can pay at Dovecotes TMO housing Office – our opening times are Monday & Fridays 9am-1pm & 2pm-4pm and Tuesdays 9am-1pm
You can pay your rent and other charges at the Post Office or by PayPoint using your customer payment card. Your payment can take up to seven days to reach your account. Call us on 01902 552780 to order a payment card.
