Your Responsibilities
As a tenant, you have important responsibilities to help keep your home and community safe, clean, and well-maintained. Learn what’s expected and how you can play your part.
Your key responsibilities are:
- you must pay your rent in full and on time. If you are struggling financially, you must tell us so that we can offer you the right help and support
- live in your property and use it as your only home
- do not run any business from your home without our written consent
- keep your home and garden clean, tidy and in a good condition
- report any repairs to us quickly so that we can complete them in good time
- allow us reasonable access to your home
- ask for permission to carry out alterations such as installing gas cookers, gas hobs or ovens, gas fires or boilers and any solid fuel or oil appliances. A Gas Safe registered engineer should be used for installation
- check your smoke detectors regularly and tell us of any problems
- do not break the law in your home and be considerate to your neighbours by not causing any nuisance, and ensure your household and any visitors to your home do the same
- treat our staff with respect
- tell us of any changes to your household
- tell us in advance if you’re going away for more than four weeks
- give us notice if you are planning to move out
Our responsibilities
We promise to:
- offer you a reliable repairs service
- complete any repairs for which we are responsible to a good standard.
- treat you with respect
- consult with you on proposed changes to our services
- give you the opportunity to share your views about our services, and listen to your ideas on how we could improve
- fairly consider your requests for permission and give our consent, provided it does not put either you or us in breach of the tenancy agreement
- investigate and respond to complaints
- respect your privacy and keep your personal information safe
More information about your rights and responsibilities can be found in the tenancy agreement.
