Mission Statement

Our vision

Dovecotes TMO will ensure excellent provision of services and improve the quality of life for tenants and residents through tenant/ resident management and community involvement. Your voice, your say is the focus in everything we deliver. Dovecotes TMO achieve this by:

  • Providing the best housing and repairs service possible for our tenants and residents by enhancing the provision above and beyond the statutory obligations of the local authority
  • Ensuring we continue to communicate, consult and involve all members of the community in the Tenant Management Organisation (TMO) and local decision making
  • Continuous improvement of the estate for our residents
  • Undertaking projects and initiatives that will benefit local people, improve the environment and raise the community spirit
  • Working with other groups and organisations to provide a wide range of quality services for all residents, making an attractive, enjoyable and flourishing place to live
  • Raising awareness of the influence tenants have and give them real say in the management of their estate
  • Benchmarking our vision and its success with a comparable TMO of equal tenure. Benchmarking will be made utilising the National Federation of Tenant Management Organisations (NFTMO’s) benchmarking guide

Our Core Values

Dovecotes Tenant management Organisation Ltd (DTMO) this year has adopted the following values to reflect our commitment to providing excellent services and the empowerment of local people.

  • The board members and staff care about and respects our community and the people within it
  • Board members do what we do because we care about where we live and not for any financial gain or social status.
  • The board celebrates the diversity of our community and will strive to ensure we represent and serve all our tenants and residents in a fair and equitable manner
  • The board recognises estate tenants and residents as our stakeholders, and their contribution is key to our success.
  • We believe in participation and encourage everyone to have confidence and imagination to create solutions
  • Board members and the staff are in place to do what we say we are going to do.
  • Your voice matters, its important to allow us to shape our future.

Our 5 Star Point Pledge

  1. Clean Estate
  2. Regular Communication and events
  3. Enhanced Appearance
  4. Housing Support
  5. Speedy Repairs