Our Standards
At Dovecotes TMO, we are committed to providing safe, high-quality homes and services for all our residents. We follow the Regulator of Social Housing’s standards, which set out what residents can expect from a responsible landlord.
Our Key Standards
Neighbourhood and Community
- We work to make your neighbourhood safe, welcoming, and supportive.
- We address anti-social behaviour and promote a positive community environment.
Neighbourhood and Community Standard
Safety and Quality Standard
- All homes are maintained to high standards, meeting health, safety, and housing quality requirements.
- Repairs are carried out promptly to ensure your home is safe and comfortable.
Tenancy Management
- We provide fair and transparent tenancy services.
- Residents have clear information about their rights and responsibilities
Transparency and Accountability
- We are accountable to residents and keep you informed about services and performance.
- Policies and decisions are clear, and we welcome questions and feedback.
Transparency, Influence and Accountability (including Tenant Satisfaction Measures)
Economic Standards
Dovecotes TMO also adheres to economic standards to ensure financial sustainability and responsible management of resources. We regularly review our finances and services to ensure compliance with these standards, providing homes that are both well-maintained and financially sustainable.
Rent Standard
- Applies to all registered landlords, including local authorities, ensuring rents are fair and regulated.
Governance and Financial Viability Standard
- Applies to housing associations and other private registered providers, ensuring strong governance and financial health.
Governance and Financial Viability Standard and Code of Practice
Value for Money Standard and Code of Practice
- Ensures resources are used efficiently to maintain homes, deliver reliable services, and safeguard long-term investment in the community.
Value for Money Standard and Code of Practice
How We Meet These Standards
- Regular monitoring and inspections of homes and communal areas.
- Compliance with all legal and regulatory requirements.
- Clear reporting on performance and financial management.
- Commitment to continuous improvement across all services.
You can find out more information on how these standards are regulated by visiting How we regulate - GOV.UK.
Key Legislation and Guidance
In addition to regulatory standards, Dovecotes TMO also complies with important legislation and guidance that help ensure residents’ homes are safe and well-managed.
Awaab’s Law
Awaab’s Law strengthens requirements for landlords to respond quickly to serious hazards such as damp and mould. It ensures that issues affecting residents’ health and safety are addressed within clear timeframes.
Awaab’s Law: Guidance for social landlords
Housing Act 1988
The Housing Act 1988 sets out key legal responsibilities for landlords, including tenancy arrangements, rights, and how homes are managed. It forms part of the legal framework that ensures residents are treated fairly and consistently.
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